At Hoyles Fire & Safety, we can connect your fire alarm system to a professional monitoring service that keeps watch 24/7, so you’re never left unprotected.
We’ll tailor the setup to suit your needs. For example, during the day we can arrange for someone on-site to be contacted first, helping avoid unnecessary call-outs. But at night or when no one’s around, our monitoring team can alert keyholders or the fire brigade straight away, helping reduce damage and keep your business safe.
With fire alarm system monitoring, it’s all about fast response, less disruption, and greater peace of mind.
We’re part of the LS Fire Group, which has enabled us to become an industry and market leader in the field of fire safety operating in Leeds, Bradford, and Huddersfield, as well as offering a nationwide service with the help of our partner brands.
What is fire alarm monitoring?
Fire alarm monitoring involves connecting your alarm system to a professional monitoring centre (also known as an Alarm Receiving Centre or ARC). When your alarm is triggered – whether by fire, smoke, or fault – the signal is automatically sent to our monitoring team.
They can then take swift, pre-agreed action depending on the time of day and nature of the alert. This may include:
- Notifying an on-site contact during business hours
- Alerting keyholders or facilities managers out-of-hours
- Contacting the fire and rescue service immediately for confirmed events
The goal is simple: reduce response times, limit fire damage, and protect your people, property, and operations.
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Our tailored fire alarm monitoring services
We know that no two sites are the same and neither are their monitoring needs. That’s why we tailor our fire alarm monitoring services to suit the way your business operates.
We also make it easy to integrate monitoring into your fire protection setup. As standard, we offer:
- Full system compatibility checks
- Connection to a fully accredited alarm receiving centre (ARC)
- Support for both single-path and dual-path signalling (e.g. IP, GSM, PSTN)
- Ongoing maintenance and testing of communication links
- Customised escalation plans and documentation
Whether you manage a single office or a complex estate, we’ll configure your monitored fire alarm to balance security, safety, and operational efficiency.
Don’t let your fire alarm go unheard. With our fire alarm system monitoring, you’ll gain fast response, smarter escalation, and total peace of mind – day or night.
Fire safety is a responsibility that never rests and we’re here to implement complete fire protection for your business. Get in touch with our industry-leading experts to learn how we prevent fires, protect lives, and ensure compliance for you.
0808 196 4527
FAQ’s
- What is fire alarm monitoring?
- Fire alarm monitoring is a service that connects your fire alarm system to a professionally staffed monitoring centre, ensuring alerts are received and actioned 24/7, even when your premises are unoccupied.
- What do fire alarm monitoring services include?
- Our fire alarm monitoring services include automatic signal transmission to an accredited Alarm Receiving Centre (ARC), agreed escalation procedures, and notification of keyholders or emergency services based on your business needs.
- How does fire alarm system monitoring improve safety?
- With fire alarm system monitoring, alerts are acted on immediately, helping to reduce response times, minimise potential damage, and provide peace of mind knowing your system is always watched and ready to trigger the correct response.
- Is fire alarm monitoring suitable for all types of businesses?
- Yes. Fire alarm monitoring is suitable for offices, schools, retail, warehouses, healthcare facilities, hospitality, multi‑site organisations, and more. It’s especially valuable for unattended premises or buildings with high fire risk.
- Can my existing fire alarm system be monitored?
- In many cases, yes. We can often integrate fire alarm system monitoring with your existing compliant system, provided the communication technology is compatible. Our engineers will assess and advise the best solution for your setup.
- What happens if a monitored alarm is triggered?
- When a monitored fire alarm is activated, the monitoring centre will follow your pre‑agreed response plan – contacting on‑site personnel first (if required), then keyholders and, if necessary, the fire brigade, ensuring a fast and appropriate reaction.
- Are Hoyles fire alarm monitoring services compliant with standards?
- Yes. Our fire alarm monitoring services are designed to comply with relevant British Standards and industry best practices, giving you enhanced safety and reliability aligned with your fire strategy.
- Do you offer fire alarm monitoring nationwide?
- Yes. As we’re part of the LS Fire Group, we can provide fire alarm monitoring across the UK, combining local service delivery with national infrastructure and support.
